Hema Nav Software - Premium Upgrade Pack

After paying more money. Sent my gps back and only got half a use gps the off road maps useless no detail and my old service was Australia n NZ the loaded map I got is just NSW. And you have no detail at all of the off road just a red dot on a page in the mild of no where. The street map if I want to go back to Home Screen iv got to restart the gps. Just a joke and waste of more money for a product that does not work. I can’t even log on to see if my old subscription will load. Just over this Hema rubbish.

I cannot believe how bad the service is from HEMA. How can they release an update that destroyed their devices. And then to leave that software for people to continue to download. Surely you would remove it as soon as you find out its causing issues. Do they not have anyone in quality control or public relations. I will never buy from HEMA again and would certainly not recommend any products again.

just received new device back, memory-maps even displayed and maintained tracking of roads and off road tracks so is good to go

My old HEMA Oz Offroad maps were easy to use and I still love and use it. Whilst I have found HEMA easy enough to contact and service was good I do struggle with the new HX2. I also did not realise I would have to pay more $$$ to continue using what is an already expensive item. Jury is out at present on the benefits of this new device.

I’d expect a premium product that is bought to be supplied upgraded at time of purchase and not with firmware that was at least 2 years out of date nor with which one has to suddenly pay after purchase a subscription cost to actually use the product. HX-2+ doesn’t do what it was sold as being able to do for offroad mapping and nor apparently will this upgrade pack enable the old features that worked. Maps don’t work seamlessly for off-road usage as sold. System is not fit for purpose as bought this in Sept 2024 and am now only 11 months later able to start using it for the reason I bought it and even then I don’t know if the actual maps quality is to the standard expected nor how reliable it will be in use. Did HEMA even consider doing Test & Evaluation on this product before flogging it?