Hema Cloud Disruption
Hema Cloud (Cloud.Hemamaps.com) is offline and may remain offline for some time. While still secure, this will mean no access to your account information, subscription details, or synced data for the time being. We understand and apologise for the significant inconvenience caused by this disruption. We are confident that your data is safe and secure, and we are working to regain access for our customers to their information.
Our commitment to you:
We understand how essential the Hema Cloud service is to your adventures and daily navigation, and we are committed to resolving this situation as soon as possible. While we work towards a solution, please know that we are here to support you every step of the way.
Need assistance?
Our customer support team is available to assist you with any questions or concerns you may have, including guidance on securing your important trip data. Please contact us at appsupport@hemamaps.com.au and we will do everything we can to provide the help you need.
We will continue to update you as we work through this process. Thank you for your understanding, patience and continued trust in Hema Maps.
Handy links
Please find below some links from our Knowledge Base that might assist.