Warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is provided in addition to your rights under the Australian Consumer Law. Hema Maps warrants that our products are free from defects in material and workmanship for a period of 36 months from the date of purchase or for the period stated on the packaging. This warranty is only valid where you have used the product in accordance with any recommendations or instructions provided by Hema Maps.
This warranty excludes defects resulting from alterations of the product, accident, misuse, abuse or neglect. To claim the warranty, you must return the product to the retailer from which it was purchased or if that retailer is part of a national network, a store within that chain, along with satisfactory proof of purchase. The retailer will then return the goods to Directed Electronics.
Hema Maps will repair, replace or refurbish the product at its discretion. The retailer will contact you when the product is ready for collection. All costs involved in claiming this warranty, including the cost of the retailer sending the product to Hema Maps, will be borne by you.
*This is a general overview of our product warranty, terms & conditions. More information specific to your particular product will be fully detailed in your product manual which you can find in the specification section on the product page.
Alternatively, you can browse manuals in our support hub via link below.
